Virginia Consumer Protection

  • Virginia Office of the Attorney General – Consumer Protection Section: Address: 900 East Main Street, Richmond, VA 23219 Phone: 1-800-552-9963 (Consumer Protection Hotline) or 804-786-2042 (Main Office) Email: consumer@oag.state.va.us Website: https://www.oag.state.va.us/consumer-protection Hours of Operation: Monday to Friday, 8:30 AM – 5:00 PM (Eastern Time)
  • Virginia State Corporation Commission: Address: Tyler Building, 1300 East Main Street, Richmond, VA 23219 Phone: 804-371-9967 (Consumer Services Hotline) Email: sccinfo@scc.virginia.gov Website: https://www.scc.virginia.gov/pages/Consumer-Home Hours of Operation: Monday to Friday, 8:15 AM – 5:00 PM (Eastern Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Virginia:

  • Virginia Consumer Protection Act: The Virginia Consumer Protection Act (Virginia Code Title 59.1, Chapter 17) safeguards consumers from deceptive and unconscionable practices, including those related to robocalls, telemarketing, and debt collection.
  • Virginia Telephone Privacy Protection Act: The Virginia Telephone Privacy Protection Act (Virginia Code Title 59.1, Chapter 23) prohibits unsolicited and prerecorded voice message calls to consumers without their prior consent.
  • National Do Not Call Registry: Virginia residents can register their phone numbers on the National Do Not Call Registry to reduce unwanted telemarketing calls. To register and for more information, visit https://www.donotcall.gov/.

How to Make a Report:

To report robocalls, telemarketing scams, debt collection issues, or other consumer-related concerns in Virginia, you can contact:

  • Virginia Office of the Attorney General – Consumer Protection Section: Call 1-800-552-9963 or email consumer@oag.state.va.us to file a complaint or seek assistance with consumer-related matters.
  • Virginia State Corporation Commission – Division of Public Utility Regulation: If you are experiencing issues with phone service providers or have concerns about telemarketing, email sccinfo@scc.virginia.gov or call 804-371-9967.
  • Federal Trade Commission (FTC): To report unwanted robocalls and telemarketing scams at the national level, contact the FTC at https://www.ftccomplaintassistant.gov/ or call 1-888-382-1222.