Kentucky Consumer Protection

Kentucky Attorney General Consumer Protection Division Address: 700 Capitol Avenue, Suite 118, Frankfort, KY 40601 Phone: 1-888-432-9257 (Consumer Protection Hotline, within Kentucky) Email: consumerprotection@ag.ky.gov Website: https://ag.ky.gov/Priorities/Fight-Scams/Pages/Consumer-Protection-Division.aspx Hours of Operation: Monday to Friday, 8:30 AM – 4:30 PM (Eastern Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Kentucky:

  • Kentucky Do Not Call List (KRS 367.469): The Kentucky Do Not Call List allows consumers to reduce unwanted telemarketing calls by registering their residential and mobile phone numbers. To register, visit the Attorney General’s website or call 1-888-432-9257.
  • Kentucky Consumer Protection Act (KRS 367.110 to 367.310): The Kentucky Consumer Protection Act prohibits deceptive and unfair trade practices, including those related to robocalls and telemarketing.
  • Kentucky Debt Collection Practices Act (KRS 367.300 to 367.374): The Kentucky Debt Collection Practices Act regulates debt collection practices in the state and ensures fair treatment of consumers by debt collectors.

Additional State Level Agency:

  • Kentucky Public Service Commission (PSC): Address: 211 Sower Boulevard, Frankfort, KY 40601 Phone: 1-800-772-4636 (Consumer Services Division) Email: PSCConsumerServices@ky.gov Website: https://psc.ky.gov/ Hours of Operation: Monday to Friday, 8:00 AM – 4:30 PM (Eastern Time)

The Kentucky Public Service Commission oversees telecommunications providers and handles consumer complaints related to telecommunications services.

How to Make a Report:

To report robocall violations, telemarketing scams, debt collection abuses, or other consumer-related complaints in Kentucky, contact the Kentucky Attorney General’s Consumer Protection Division at 1-888-432-9257 during business hours, or email consumerprotection@ag.ky.gov.

To register for the Kentucky Do Not Call List or file complaints against telemarketers, contact the Kentucky Attorney General’s office or visit their website.

To report issues related to telecommunications services or file complaints against telemarketers, contact the Kentucky Public Service Commission’s Consumer Services Division at 1-800-772-4636 or email PSCConsumerServices@ky.gov.